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IT Product Support Coordinator with Dutch | Hybrid

Hlavní město Praha Plný úvazek

Náplň práce

Do you have some experience in customer service or IT support?

Do you want to learn more?

Would you like to work daily with a complex program, learn it and share your knowledge with the company's B2B clients?



Do you speak English and Dutch?


The company is all about professional growth; this position is just the beginning of your path.

These will be your daily responsibilities:
- Serving as product support for the company's B2B clients
- Resolving customers' cases and attending to their needs
- Identification and documentation of technical issues, product solutions
- Empathetic approach toward customers and their needs
- Escalation of more complex issues
- Contribution to project management of product solutions, process improvements, troubleshooting
- Not only escalating issues, but also resolving them! We are looking for a problem-solver

Požadavky

- Advanced level of spoken and written English (B2+/C1) and Dutch (B2+/C1)
- Energetic, dynamic and proactive approach
- Any University degree OR experience in Customer Service, Sales Support, IT Support or HelpDesk
- Communication, compassion, and social skills are a must
- Problem-solving, analytical and empathetic approach
- It is a plus to have a Degree in Computer Science or similar (not needed)

Místo pracoviště

Praha

Informace o pozici

  • Hlavní město Praha
  • Obor: Informační technologie
  • Plat: Od 46000 CZK do 50000 CZK
  • Typ pracovního poměru: Plný úvazek