The HR Specialist's responsibilities include coordinating and administering specific CSS HR processes such as employee benefit programs, employee relations, absence, joining and leaving, personnel details changes, alongside adherence to Service Level Agreements (SLAs) and Operation Level Agreements (OLAs), and successful team partnership across H2R.
- Depanding on the section you will be assigned to you will be working within: onboarding, offboarding, absence or personal admin and benefits
- Investigating, assessing and recommending solutions to employee queries
- Interpreting company policies and procedures, and advising employees and managers accordingly
- Case management and documentation
- Setting quality standard principles and providing solutions to Business Unit
- Participating in projects and migrations as needed
- Taking ownership and accountability of assigned tickets, whilst working collaboratively with other internal HR/Payroll/DM/Finance functions as required