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IT support analyst

Hlavní město Praha
Plný úvazek

Náplň práce


  • Within this role you will be using English and Czech language on daily basis and working closely with other members of team

  • Provide functional and technical knowledge about internal systems from developers to end users

  • Develop and maintain knowledge base (users manuals, workflows, FAQ)

  • Cooperation with development team to eliminate critical issues

  • Proactive communication with end users to analyse informations and functional requirements

  • Monitor ticketing system