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Network Engineer, 2nd level support - voice

People Place & Partners a.s.
Hlavní město Praha
Plný úvazek

Náplň práce

Our client is a multicultural dynamic company that specializes in providing business processes and services. This growing organization operates over the entire Czech Republic and is expanding abroad. Facility management, business process outsourcing and educational services for businesses are the key operations.
The organization was founded in 2004 as a shared services center for a global telecommunication company and since then been transformed into a full-fledged "Business Process" partner.
When you become a member of this organization, you will have the opportunity to develop yourself in different technologies as they offer a wide selection of services. Thanks to the growth and development of this organization, career growth is an option for everybody and not just an empty phrase.
This is not only a good chance to get your career in the Information Technology and Telecommunication sector started, including a very comprehensive training, but an opportunity to grow your skills.

The team is responsible for management and repair of complex integrated customer solutions for non-standard clients. The role as Network Engineer is to provide 2nd level operations support. You will be supporting one to three bespoke network solutions. This will include hands on troubleshooting and implementation of changes and maintaining technical documentations.
 Act as a key escalation point for tier 1 teams
 Implement changes
 Join conference calls to assist customer change or testing activity
 Creating and maintaining technical documentation
 Writing RCA and other reports and assisting the Service Manager
 Provide updates to the customer and respond to requests for information
 Provide technical and service related training to Tier 1 and 2 engineers
 Troubleshoot, classify and correlate network incidents and problems on tier 2
 Become the operational in-depth technical expert for a complex and bespoke managed network solution