Support for IT SO Customer SAP systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements.
SAP 3rd level supports 2nd level team in troubleshooting and their tasks as required. SAP 3rd level support tais responsible for proactive approach towards customer as making suggestions to apply patches, planning and executing upgrades of existing software, planning and performing system copies, monitoring and tuning performance of the systems. As the last level support, technicians are to ensure that the systems are in compliance with all IBM and Client requirements. The support also participates in projects, plans and executes system moves, migrations, offer expertise to different teams with sizing, maintaining SAP landscape to the satisfaction of the clients.